Shipping policy
Thank you for shopping with TileRevive.
Order Processing
Orders are typically processed within 1–3 business days.
Orders are not normally processed or shipped on weekends or public holidays. Processing times may be longer during holidays, product launches, sales, or periods of unusually high order volume.
Once an order has been processed, it may no longer be possible to cancel or modify it.
Estimated Delivery Time
Estimated delivery within the United States is generally:
3–8 business days after processing
Delivery estimates are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, customs processing, and other circumstances outside our control may affect delivery.
Shipping Confirmation and Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking information may take 24–72 hours to update after the carrier receives the package.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
TileRevive is not responsible for delays, failed deliveries, or lost packages caused by:
- Incorrect addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Incorrect recipient information
- Addresses changed after fulfillment
- Packages refused by the recipient
If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order can be resent.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbors.
- Check mailrooms, reception areas, porches, garages, and parcel lockers.
- Contact the shipping carrier for delivery details.
- Contact TileRevive at tilereviveco@gmail.com.
TileRevive will assist with the investigation but cannot guarantee a refund or replacement when the carrier confirms successful delivery to the address provided at checkout.
Lost Packages
If tracking has not updated for an extended period or the carrier confirms that the package was lost, contact us at tilereviveco@gmail.com.
We may provide a replacement or refund after the carrier investigation is completed.
Damaged Packages
If your package arrives damaged or leaking, contact us promptly and provide:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Photos or videos of the damaged product
Please keep the packaging until your claim has been reviewed.
Shipping Delays
TileRevive is not responsible for delivery delays caused by shipping carriers, severe weather, natural disasters, strikes, customs, incorrect addresses, or other circumstances outside our reasonable control.
If we are unable to ship your order within the expected timeframe, we may contact you with an updated estimate or cancellation option.
International Orders
International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
International delivery times may vary and may be affected by customs processing.
Contact
For shipping questions, contact:
TileRevive Customer Support
Email: tilereviveco@gmail.com