eturn & Refund Policy

Last updated: July 26, 2026

At TileRevive, we stand behind our products and offer a 30-Day Money-Back Guarantee on eligible purchases made through our official website.

30-Day Money-Back Guarantee

You may request a return within 30 days from the date your order is delivered.

To qualify for our 30-Day Money-Back Guarantee:

• The product must be unopened and unused.
• The product must be returned in its original packaging.
• The return request must be submitted within 30 days of delivery.
• You must provide your order number or proof of purchase.
• The return must be approved by TileRevive before it is shipped back.

Opened, partially used, or fully used products are not eligible for return unless the product arrived damaged, leaking, defective, or incorrect.

How to Request a Return

To start a return, contact us at:

tilereviveco@gmail.com

Please include:

• Your full name
• Your order number
• The reason for the return
• Photos or videos if the product arrived damaged, leaking, defective, or incorrect

After your return is approved, we will provide the return instructions and return address.

Please do not send any products back before receiving return authorization. Unauthorized returns may not be accepted or refunded.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted, unopened, and unused product.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

TileRevive is not responsible for return packages that are lost, damaged, or delivered to an incorrect address during return shipping.

If the product arrived damaged, leaking, defective, or incorrect, TileRevive may cover the return or replacement shipping costs after reviewing the claim.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. The exact processing time depends on your bank or payment provider.

Original shipping charges are non-refundable unless the product arrived damaged, leaking, defective, incorrect, or the issue was caused by TileRevive.

Damaged, Defective, Leaking, or Incorrect Products

Please inspect your order after delivery.

If your product arrived damaged, leaking, defective, or incorrect, contact us at tilereviveco@gmail.com as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photos or videos of the product
• Photos of the packaging
• A photo of the shipping label

After reviewing the claim, we may offer a replacement, partial refund, full refund, or another appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products returned more than 30 days after delivery
• Products without their original packaging
• Products damaged through misuse or improper storage
• Products used on unsuitable or incompatible surfaces
• Free gifts or promotional items
• Products returned without prior authorization

Exchanges

We do not offer direct exchanges.

To receive a different product, you must return the eligible unopened product in accordance with this policy and place a new order.

Order Cancellations

To request an order cancellation, contact us immediately at tilereviveco@gmail.com.

We cannot guarantee that an order can be canceled after it has been processed, packed, assigned tracking information, or shipped.

Contact Us

For questions regarding returns, refunds, damaged products, or our 30-Day Money-Back Guarantee, contact:

TileRevive
Email: tilereviveco@gmail.com